Support Center

Frequently Asked Questions (FAQs)

Manual Payments are confirmed within 5 to 15 minutes and only from Monday to Saturdays, 8am - 8pm
Automated or Online Payments are confirmed within 1 to 5 minutes and is a 24/7 service
Manual Mobile Money payments are processed within 10 to 60 minutes and Bank Payments within 6 to 24 hours, and only from Monday to Saturdays, 8am - 5pm
Instantly when you buy Digital Currency.
However, there may be situations where an order can delay due to the following:
  • Invalid Digital Currency account or address you provided
  • Network congestions in the case of of crypto currencies like Bitcoin, etc.
  • In a case where we are out of stock due to an unexpected increase in demand.
Yes, there is a GHS 5000 maximum limit per day per user.
However, users who would like to increase this limit can contact support via phone or the livechat for the process.
Yes, we offer a 24/7 service for the following services:
  • Buying Digital Currency from your Prepaid wallet
  • Adding Funds to your Prepaid wallet using an automated payment method
  • Selling Digital Currency and choosing an automated payment method to recieve the payment
  • Sending Digital Currency to us to receive payment later

Contact Support

Do you have more questions, or didn't find what you were looking for in the Knowledge Base articles? Feel free to contact our Support Service via the contact number or live chat below for further help or enquiry.

Support Service Hours

  • Monday-Friday: 8am to 8pm
  • Saturday: 8am to 8pm
  • Sunday: Closed

  • Contact Phone:
    (+233) 054 25 700 75

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