Support Center


Frequently Asked Questions (FAQs)

Manual Payments are confirmed within 5 to 10 minutes (24/7, Monday - Sunday)
Automated or Online Payments are confirmed within 1 to 5 minutes (24/7, Monday - Sunday)
Manual Mobile Money payments are processed within 10 to 30 minutes (24/7, Monday - Sunday) and Bank Payments within 6 to 24 hours (9am - 3pm, Monday - Friday)
Instantly when you buy Digital Currency.
However, there may be situations where an order can delay due to the following:
  • Invalid Digital Currency account or address you provided
  • Network congestions in the case of of crypto currencies like Bitcoin, etc.
  • In a case where we are out of stock due to an unexpected increase in demand.
Yes, there is a GHS 2000 maximum limit per day per user.
However, users who would like to increase this limit can contact support via phone or the livechat for the process.
Yes, we offer 24/7 (Monday - Sunday) service now

Contact Support

Do you have more questions, or didn't find what you were looking for in the Knowledge Base articles? Feel free to contact our Support Service via the contact number or live chat below for further help or enquiry.

Support Service Hours

  • Every Day:
    24/7, Monday - Sunday

  • Contact Phone:
    (+233) 054 257 0075