Working Hours: Monday - Friday (8am - 9pm) & Saturday (9am - 6pm)

Tigo Cash Payment Instructions

Tigo Cash Payment Instructions (Must Follow)

Our new Tigo Cash Agent Code is 8 9 8 2 7. Use our Tigo Cash Agent Code when paying from your own phone (follow the instructions below) or from an agent (provide our Tigo Cash agent number (0270624691) to the agent and always remember to take the reference ID).

  1. Dial *110# on your Tigo cash phone
  2. Enter 3 to select Withdraw Cash and press Send
  3. Enter our Agent Code which is 8 9 8 2 7 and press Send
  4. Enter the Amount and press Send
  5. Enter your Secret PIN after you have cross checked and press Send
  6. Check your SMS inbox for the confirmation message that contains the Transaction ID (Reference ID)

After Sending the Payment to PayPlux

Follow the steps below to add the payment details to your order so we can know you are the one who sent the payment

  1. Log into your PayPlux Account
  2. Click MY ORDERS and then click BUY ORDERS from the menu
  3. Click the VIEW link beside the order you paid for
  4. Click ADD PAYMENT tab
  5. Choose Mobile Money from Select Payment Method list
  6. Choose Tigo Cash from What Network? list
  7. Type the Transaction Reference Number
    (NB: You can get it from the sms you received from Tigo after sending the money or if you don't receive the sms confirmation after 30 minutes call Tigo cash customer service to retrieve it)
  8. Type the exact Amount Sent (GHS )
  9. Choose the exact Date you sent the money
  10. Click Submit

Do not use the live chat to notify us about the payment. Only use the live chat if your order has not been processed after 15 minutes.