Working Hours: Monday - Friday (8am - 9pm) & Saturday (9am - 6pm)

MTN Mobile Money Payment Instructions

MTN Money Payment Instructions (Must Follow)

Use our MTN Money Merchant Number (0549 754 514) when paying from your own phone (follow the instructions below) or when paying from an agent (provide our MTN money merchant number to the agent and always remember to take the transaction ID or sender's phone number).

  1. Dial *170# on your MTN money phone
  2. Enter 1 to select Transfer Money and press Send
  3. Enter 1 to select Mobile User and press Send
  4. Enter 2 to select Merchant and press Send
  5. Enter our Merchant mobile money number and press send and repeat it again
  6. Enter the Amount and press Send
  7. Enter your Secret PIN after you have cross checked and press Send
  8. Check the SMS confirmation message you will receive from MTN, it contains the Transaction ID

After Sending the Payment to PayPlux

Follow the steps below to add the payment details to your order so we can know you are the one who sent the payment

  1. Log into your PayPlux Account
  2. Click MY ORDERS and then click BUY ORDERS from the menu
  3. Click the VIEW link beside the order you paid for
  4. Click ADD PAYMENT tab
  5. Choose Mobile Money from Select Payment Method list
  6. Choose MTN Mobile Money from What Network? list
  7. Type the Transaction ID
    (NB: You can get it from the sms you received from MTN after sending the money or if you don't receive the sms confirmation after 30 minutes call MTN customer service to retrieve it. MTN users can also use the Mobile Money Senders Phone number as their transaction id if they do not get the transaction id)
  8. Type the exact Amount Sent (GHS )
  9. Choose the exact Date you sent the money
  10. Click Submit

Do not use the live chat to notify us about the payment. Only use the live chat if your order has not been processed after 15 minutes.