Working Hours: Monday - Friday (8am - 9pm) & Saturday (9am - 6pm)

Airtel Money Payment Instructions

Airtel Money Payment Instructions (Must Follow)

Our new Airtel Money Agent Nickname is A 1 2 4 9 0 4. Use our Airtel Money Agent Nickname when paying from your own phone (follow the instructions below) or from an agent (provide our Airtel Money agent nickname to the agent and always remember to take the transaction ID).

  1. Dial *500# on your Airtel money phone
  2. Enter 5 to select Withdraw Money and press Send
  3. Enter 1 to select from Agent and press Send
  4. Enter our Agent Nickname or Code which is A 1 2 4 9 0 4 and press Send
  5. Enter the Amount and press Send
  6. Enter your valid ID Number and press Send
  7. Enter your Secret PIN after you have cross checked and press Send
  8. Check your SMS inbox for the confirmation message that contains the Transaction ID

After Sending the Payment to PayPlux

Follow the steps below to add the payment details to your order so we can know you are the one who sent the payment

  1. Log into your PayPlux Account
  2. Click MY ORDERS and then click BUY ORDERS from the menu
  3. Click the VIEW link beside the order you paid for
  4. Click ADD PAYMENT tab
  5. Choose Mobile Money from Select Payment Method list
  6. Choose Airtel Money from What Network? list
  7. Type the Transaction ID
    (NB: You can get it from the sms you received from Airtel after sending the money or if you don't receive the sms confirmation after 30 minutes call Airtel Money customer service to retrieve it)
  8. Type the exact Amount Sent (GHS )
  9. Choose the exact Date you sent the money
  10. Click Submit

Do not use the live chat to notify us about the payment. Only use the live chat if your order has not been processed after 15 minutes.